These terms govern your use of Cloutive AI and any agentic systems, tools, websites and services we provide (the “Service”). By engaging us or using the Service, you agree to these terms. If you do not agree, do not use the Service.
1. What we do
Cloutive AI designs, builds and operates custom agentic software systems for businesses. The specific deliverables, scope, timeline and fees for any engagement are set out in a separate order form, proposal or statement of work, which forms part of these terms.
2. Engagements & deliverables
We deliver the systems described in your statement of work. Unless agreed otherwise in writing, deliverables are provided on an iterative basis and may evolve as we learn how your business operates. Reasonable change requests are handled collaboratively; material changes to scope may affect timeline and fees.
3. Acceptable use
You agree not to use the Service to break the law, infringe others’ rights, send spam or malware, attempt to gain unauthorized access to systems, or build anything that harms third parties. You are responsible for the conduct of your team and for any content and data you put into the systems we build for you.
4. AI outputs
Agentic systems use large language models and other AI components. Outputs can contain errors, omissions, outdated information or “hallucinations.” Systems are configured to defer to your judgment on decisions that matter, but you remain responsible for reviewing outputs before relying on them for any business, legal, financial or customer-facing decision.
5. Intellectual property
On full payment, you own the custom deliverables created specifically for you, as set out in your statement of work. Cloutive AI retains ownership of its pre-existing tools, frameworks, libraries and know-how, and grants you a license to use them as embedded in your deliverables. You retain ownership of your data and content.
6. Fees and payment
Fees, billing schedule and payment terms are set out in your order form or statement of work. Unless stated otherwise, invoices are due within the period specified there, and fees are exclusive of applicable taxes.
7. Confidentiality
Each party will protect the other’s confidential information and use it only to perform under these terms. This does not apply to information that is public, independently developed, or required to be disclosed by law.
8. Third-party services
The Service may rely on third-party providers (for example, model and cloud infrastructure providers). Your use of those services through our systems is also subject to their terms, and we are not responsible for their availability or actions.
9. Disclaimers & limitation of liability
The Service is provided “as is” without warranties of any kind to the maximum extent permitted by law. To the extent permitted by law, Cloutive AI’s total liability arising out of or related to these terms is limited to the fees you paid for the engagement giving rise to the claim, and neither party is liable for indirect or consequential damages.
10. Termination
Either party may terminate an engagement as set out in the relevant statement of work, or for material breach that is not cured within a reasonable period after notice. On termination you pay for work performed up to that date.
11. General
We may update these terms from time to time; material changes will be reflected by the effective date above. If any provision is found unenforceable, the rest remains in effect. Questions about these terms can be sent to contact@cloutive.ai.